Frequently Asked Questions
Everything you need to know about your Lively experience.
How do I activate my Lively device and cellular service?
You can activate your device online through our website or by calling our dedicated activation team. You will need your device ID and a chosen service plan to complete the process.
What is the return policy for Lively products?
We offer a 30-day return policy. If you are not completely satisfied, you can return your device in its original condition for a full refund of the hardware cost, minus any applicable restocking fees.
Can I keep my existing phone number when switching to Lively?
Yes, in most cases you can port your existing wireline or wireless phone number to your new Lively phone. Simply provide your current account details during the activation process.
What are the shipping costs and delivery timelines?
Standard shipping is typically free for device orders. Orders are processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
How do Lively Health & Safety Packages work?
Our packages provide 24/7 access to Urgent Response agents, as well as features like Nurse On-Call and Care Advisor, depending on the level of service you select during checkout.
Does Lively require a long-term contract?
No, Lively services are provided on a month-to-month basis. There are no long-term contracts, and you can cancel your service at any time without a cancellation fee.