Returns & Exchanges
At Lively from Best Buy Health, we want you to be completely satisfied with your purchase. If you are not happy with your device or accessories, you can return them within 30 days of purchase for a full refund or exchange.
Contact Customer Care
Call our dedicated support team at 1-800-733-6632 to initiate your return and receive a Return Authorization number.
Prepare Your Package
Place the device, all original accessories, and the manual into the original packaging to ensure a smooth processing of your refund.
Attach the Shipping Label
Affix the prepaid shipping label provided by our team to the outside of your box and drop it off at any authorized shipping location.
Receive Your Refund
Once we receive and inspect your returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing